Accommodation & Equipment 
We have attempted to describe in as much detail as possible, the accommodation on offer on our website. However, due to the individuality of our properties, it is almost impossible to cover every detail appertaining to each one. Furnishings and equipment may be replaced or updated as the owners/hoteliers think fit and this will not always be reflected in a photograph or description. In some properties, the furnishings within the lounge/dining area may not accommodate all occupants at any one time. Bed linen and hand/bath towels will be provided but beach/pool towels are not supplied. The properties featured operate to their own country’s standards and the safety standards and regulations overseas may not be of the same level as those in the U.K.

Assistance in Resort
Premier Connections understands that you are an independent traveller and we respect your privacy. As such, our local representatives/property managers/hoteliers (as indicated on your Holiday Itinerary) provide an “on demand” service. Should you require their assistance for whatever reason, they should be contacted immediately.

Building Work & the Provision of Supplies
Unfortunately, building work and noise are unavoidable and as some of our featured resorts are still being developed, there is a possibility that your accommodation may be affected by construction/improvement work. Regrettably, such developments are beyond our control and we do not receive advance notice of when they are to begin. However, if we do learn of specific development work close to your accommodation, which is likely to affect your holiday enjoyment, we will do our best to notify you if there is time before your departure. 
In some resorts the provision of supplies does not always keep pace with the demands of rapid tourist development so there can be problems with, for example, electricity and water supplies, plumbing and drainage. Many of our resorts can suffer from provision shortages and supplies can be cut off without warning for varying periods of time. We ask for your patience and co-operation in such instances, as you will appreciate that these situations are beyond our control. 

Car Hire
We do not operate any of the car hire companies quoted on our website. As such, we are not in control of and cannot accept responsibility for any alterations. In this respect, our liability for alterations will be limited in the manner provided by the terms and conditions of the relevant supplier. Copies of these conditions are available on request and you are bound by those conditions. You must satisfy yourself as to the rental conditions, insurance and condition of the car before taking delivery. All car categories are subject to availability and we cannot guarantee a specific make/model of car. Alternative vehicles within the same category may be supplied if your choice is not available. The car hire prices quoted include unlimited mileage, C.D.W. and local taxes. You may be offered additional insurance cover such as P.A.I on collection of your vehicle; this is optional and payable locally. You will be required to provide a credit card to cover any petrol supplied, any excess on the car insurance or additional rental charges due to late return of the vehicle. Clients arriving out of office hours may incur extra charges and these charges may also be applied to clients who arrive out of office hours due to flight delays. All intended drivers must take a valid driving license and some car hire companies may impose a charge locally for any additional drivers.

Flights
If we have booked flights on your behalf, we are acting as an agent for the flight supplier/tour operator shown on your documents and the terms and conditions of the relevant principal will apply to your flight. Copies of these conditions are available on request and you are bound by those conditions.

Baggage Allowance & Wheelchairs
Generally, luggage allowances are between 15-20kgs per passenger and only one small piece of hand luggage (under 5kg) per person may be taken on the aircraft (infants under 2yrs have no allowance). Some airlines also have a maximum weight limit per bag. However, allowances and restrictions do vary, depending on the airline, so please check your tickets for correct details or contact us if you are unable to find the required information. Please advise us if you intend to carry items such as wheelchairs, surfboards or golf clubs so that we can ask the airline. Carriage of these items (except wheelchairs) cannot be guaranteed and may be charged for. Help with wheelchairs is available at most airports but you must request this when you book.

Flight Timings & Delays
Flight timings and carriers are subject to change and details given at the time of booking are for guidance purposes only. The latest available flight schedules will be provided with your travel tickets. Timings shown are local and based on the 24hr system. You should check-in at least 2 hours prior to your scheduled departure and we recommend earlier than this to enable you to choose your seats, as these are not always pre-bookable. 
From time to time circumstances such as bad weather or mechanical failure can cause delays. If you have taken out the holiday insurance offered by Premier Connections you will be entitled to Travel Delay compensation if the delay on your initial outward or inward flight is 12 hours or more. Please refer to the policy-wording document, which will be sent to you upon payment of the premium. Confirmation of flight delays must be obtained from the airline for insurance claim purposes.

Infants, Children & Pregnancy
Infants under 2yrs of age must sit on an adult's lap when flying. Children who are 2yrs or older must have their own aircraft seat and if an infant turns 2yrs old whilst on holiday, a child's ticket will need to be purchased for the round trip.  
Generally, airline regulations require that a woman 28 weeks or more into her pregnancy at the date of return travel must have a doctor’s certificate stating her confinement dates and confirming her fitness to travel. Travel is not generally advised and will probably be refused after 32 weeks. However, regulations do vary depending on the airline so please check with your Travel Consultant if you have any concerns. Please also note any restrictions on your travel insurance policy.

In-Flight Meals
Not all airlines provide in-flight catering and some of those that do, make an additional charge for this facility. Please check with your Travel Consultant with regards to your own particular flight. 

Tickets
It is imperative that the title, Christian name and surname on your flight ticket match those on your passport. 

Health Matters
General standards of safety and hygiene in other countries differ from those in the U.K. and you should therefore exercise greater care, particularly with the choice of food and drink. You should also ensure that children are not left unsupervised at anytime during your holiday and to be extra careful with balconies, swimming pools etc.
At the time of publication no compulsory vaccinations or other health precautions were required for British Citizens visiting the destinations featured by Premier Connections. If you are not a British Citizen or require any advice on recommended health precautions for your holiday (please remember health regulations are subject to change) you should consult your doctor (we recommend at least 2 months before departure) for up to date advice. This is particularly important if you are pregnant, elderly or taking young children with you. The Department of Health publish leaflets containing advice for travellers and these are available free from your doctor, local DSS office or by telephoning 0870 155 5455.
If you have a disability please check with us, before you book, that the holiday you have chosen is suitable for you. 

Useful links for further information on health matters and travel advice:
Foreign and Commonwealth Office  - www.fco.gov.uk
Department of Health - www.doh.gov.uk

Infants
Cots and Highchairs can be provided at the majority of accommodation featured and in some instances a rental fee will be charged (cot linen is not provided). Cots and highchairs will differ from those in the U.K and travel cots may be supplied. Please be aware that the safety standards of cots and highchairs in the country that you are visiting may not be of the same level as those in the U.K.

Insects/Animals
Ants and other insects are endemic in warmer climates and can and do cause an inconvenience. Powders and repellents will help reduce any problems as will ensuring that kitchen waste is disposed of properly. Local dogs and cats sometimes roam around unattended and may cause a disturbance. All these types of aggravations are unfortunately unavoidable and we therefore ask for your patience and understanding should they occur. 

Maid Service
Maid service does vary and ranges from preparation only with an initial provision of linen and towels, to five days a week with linen and towel changes every two days. Please check with your Travel Consultant or refer to our website for details of the service applicable to your particular accommodation. Should you require additional linen or extra cleaning, this can usually be arranged before you travel or in the resort, for a small charge. We do ask that guests ensure that their accommodation is left clean and tidy on departure, as charges may be imposed on clients who leave properties in an unsatisfactory condition.

Nights in Accommodation and Occupancy 
The number of nights stated on your invoice refers to the number of nights accommodation reserved for you in the resort. Some holiday flights are night flights and arrive or depart in the early hours of the morning. On late arrival, your accommodation is available as it has been reserved for the whole night and this counts as one of your holiday nights. The property occupation and vacation times as shown on your holiday itinerary must be strictly adhered to, regardless of your flight arrival and departure times.

Passports and Visas
It is your responsibility to ensure that you have a valid passport and visa (if applicable). The information given in this section is valid for British Citizens only. Anyone who is NOT a British Citizen should consult the Embassy of the country of destination and the Home Office Immigration Department for advice on passport and visa requirements. Each member of your party will need a full ten year passport which is valid for six months after your return from holiday. If you need to obtain a new passport you should apply in good time. It normally takes about 12 weeks to obtain a passport by post, but this can vary depending upon which passport office you apply to and the time of year. At the time of publication visas were not necessary for the destinations featured on our website. However, regulations do change, so for up to date information call the passport office on 0870 521 0410 or visit their website at www.passport.gov.uk. 

Personal Safety
Unfortunately, crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety and belongings abroad as you do at home. We therefore advise all clients to be extra vigilant and to ensure that great care is taken. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police and obtain a written report in order to pursue any claim through your holiday insurance. 

Smoking 
Smoking is not permitted inside any of our properties although guests are welcome to smoke on the outside balconies, terraces or garden areas. 

Sunbeds 
Most beaches and some of our holiday complexes/developments make a charge for the use of sun loungers, mattresses and parasols. These charges are not included in the cost of your holiday and, if required, are payable locally. 

Satellite/TV/DVD 
Some owners have installed in–house entertainment, such as TV, DVD etc. in their properties. However, the provision of such equipment is not an integral part of your accommodation cost, but an additional free item that may be of use to you. We cannot therefore accept responsibility for the availability or function of any such equipment. When a property description includes satellite/digital TV this may be via one of several systems and is no guarantee that you will be able to receive all or any of the channels you would normally view at home. Most systems (but not all) will receive some English programmes. A number of our properties are equipped with standard television, which will only receive local, foreign language channels.

Special Requests
Whilst we will endeavour to meet any special requests that you may have regarding your holiday, it should be understood that these requirements are not guaranteed and are only subject to availability. You should not therefore book any holiday accommodation with Premier Connections if these requests form an essential requirement of your holiday.

Swimming Pools (Shared and Private)
There may be occasions when swimming pools have to be closed for repairs, cleaning or other reasons. Regrettably, these matters are beyond our control and we are not always given advanced notice of such closures. However, we will endeavour to keep you informed of any closures that we are made aware of, assuming there is time before your departure. With private swimming pools, water can become cloudy for various reasons such as blocked filters, adverse weather conditions, frequent use and sun creams or lotions. In the event of this happening, guests should contact their local representative immediately so that the situation can be assessed and dealt with appropriately. Unfortunately, Premier Connections cannot accept liability for any loss of holiday enjoyment should guests be unable to enjoy the use of their swimming pool, either private or shared, due to mechanical breakdown, filterage or water clarity problems, closure for repairs or cleaning or any other reason. 
We would advise all guests to exercise extreme care around swimming pools. Diving is not permitted in any pool and children and non-swimmers must be supervised at all times.